RETURN POLICY

Refund, Exchange & Repair Policies – BP Factory

BP Factory is focused on a smooth purchase experience from start to finish. The policies below explain how refunds, exchanges, and repairs are handled for every watch order.

1. Refund Policy

Eligibility

You may submit a refund request within 14 days of the original purchase date, as long as:

  • The watch remains in original, unworn condition.
  • All tags, stickers, and protective films are still intact.
    (If any protective film has been removed, we cannot accept the return, as this violates our return policy.)
  • All original packaging is included, including boxes and manuals.
  • A valid proof of purchase (receipt or order confirmation) is provided.

Refund Process

  1. Reach out to our Customer Service team to start the return process and send photos or videos of the watch.
  2. Once approved, repackage the watch carefully with all included materials.
  • Please ship it back using a trackable and insured courier, preferably a local shipping service or EMS.

After the returned watch is received and inspected, we will issue your refund within 5 business days.
Refunds are sent through the original payment method.

2. Exchange Policy

Eligibility

You may request an exchange for another watch within 30 days of purchase if:

  • The watch is in original, unworn condition.
  • All tags, stickers, and protective films remain in place.
    (If protective film is removed, the exchange request must be denied.)
  • The original packaging, boxes, and manuals are included.
  • You provide valid proof of purchase.

Exchange Process

  1. Contact Customer Service to begin the exchange and indicate the model you want in return.
  2. After approval, return the watch with a trackable and insured shipping method
    (local courier or EMS only).
  3. After inspection and approval, we will dispatch your replacement watch.
  • Any price difference will be charged or refunded accordingly.

3. Warranty & Repair Policy

Warranty Coverage

All BP Factory watches include a 2-year limited warranty, covering:

  • Manufacturing defects
  • Mechanical malfunctions under normal usage

This warranty does not cover:

  • Damage from accidents
  • Misuse
  • Unauthorized repairs or modifications

Repair Process

  • If your watch requires repair under warranty, please contact Customer Service for instructions.
  • For watches outside the warranty period, repair services are available for a fee. We will provide a quote upon request.
  • Pack your watch with care and send it using a trackable and insured shipping method (local courier or EMS recommended).
  • Once received, our technicians will inspect the watch and share an estimated repair timeline and cost (if applicable).
  • Repairs are completed by qualified watch specialists, and your watch will be returned in working condition.

Policy Updates

These policies may be revised or adjusted over time. Please check the latest version on our official website or contact our Customer Service team for the most current guidance regarding refunds, exchanges, and repairs.

At BP Factory, your satisfaction remains our priority. If you have any questions or need assistance, we are here to help every step of the way.